Joy is wonderful to work with. She helped me with colors of the granite and the design of the tile back splash. The first work crew that came out to put in granite counter tops was not professional and in general did a very poor job. The cut out for the cook top was too big, the seaming poorly placed and they left the job on a Friday unfinished and a general mess in my house. Joy went above and beyond to make sure I was satisfied with the final product. A different crew came in, put in a new countertop (at her expense) and did a beautiful job. Joy helped me with selecting granite remnants for the bathrooms. She even helped with selecting a soaking tub for the master bath. She spent time helping me pick out tile to finish the showers where I replaced the plumbing fixtures (big hole in the wall) without having to re-tile the entire shower area (not in the budget at this time). Joy was a "real joy" to work with.